Versand
Thank you for choosing Personsoul.
We are committed to providing a clear and reliable shopping experience. Please review our shipping policy below before placing your order.
Processing & Shipping Time
In-stock items are usually processed within 2–3 business days after your order is placed.
Pre-order items may take up to 50 business days to ship, depending on the production schedule, craftsmanship, and product complexity. The estimated shipping timeframe for pre-order items will be shown on the product page when applicable.
If your order includes both in-stock and pre-order items, we may contact you to confirm whether you would like the in-stock items to be shipped first. In most cases, in-stock items can be shipped separately before the pre-order items are ready.
Please note that once an order has been shipped, it cannot be cancelled.
Estimated Delivery Time After Shipment
Once your order has been shipped, the estimated delivery time may vary depending on the destination country, customs clearance, and local carrier processing.
Estimated delivery times for major destinations are as follows:
United States: Most orders are delivered within 5–7 business days after shipment.
Germany: Most orders are delivered within 7–10 business days after shipment.
Japan: Most orders are delivered within 3–7 business days after shipment.
Italy: Most orders are delivered within 7–15 business days after shipment.
United Kingdom: Most orders are delivered within 3–7 business days after shipment.
France: Most orders are delivered within 5–10 business days after shipment.
Please note that these are estimated delivery timeframes after shipment, not including order processing time or pre-order production time. Actual delivery times may vary due to customs clearance, holidays, weather, local carrier delays, or other circumstances beyond our control.
Pre-order Cancellation
Pre-order items can be cancelled before shipment. If you would like to cancel a pre-order item, please contact us as soon as possible at info@personsoul.com.
International Shipping
We ship to most countries and regions. During checkout, you will be able to see whether shipping is available to your location. If your country or region is not listed, it means we are currently unable to ship to your location. We apologize for any inconvenience.
Shipping Delays
International shipping may occasionally experience delays due to customs clearance, logistics processing, local carrier issues, weather conditions, holidays, or other circumstances beyond our control.
While we do our best to ensure your order arrives within the estimated timeframe, delivery times may vary depending on the destination and carrier.
Lost, Damaged, or Delayed Packages
We take care in packing and shipping every order. However, once a package has been handed over to the shipping carrier, delivery is handled by the carrier and may be affected by factors beyond our control.
If your package is lost, damaged, or significantly delayed during transit, please contact us at info@personsoul.com. We will assist you in checking the shipment status and communicating with the carrier where possible.
Incorrect Shipping Information
Please make sure your shipping address, phone number, and contact details are correct before placing your order.
Personsoul is not responsible for failed delivery, returned packages, or additional shipping costs caused by incorrect or incomplete customer-provided shipping information.
Contact Information:
If you need to reach us, you can contact us through the following channels:
Email: info@personsoul.com
Phone: +8618676556656
Address: ROOM A1,11/F WINNER BUILDING,36 MAN YUE STREET,HUNG HOM,KL(OFFICE ONLY)